Privacy Policy

1. Who We Are

Worcester House Clearance is a house clearance business based at 34A Bromyard Rd, Worcester, WR2 5PY. We are the data controller for the personal information you provide to us.

If you have any questions about this policy or how we handle your data, please contact us at info@worcesterhouseclearance.co.uk.

2. What Personal Data We Collect

We may collect the following types of personal data when you use our website or contact us:

• Identity data — your first name and last name
• Contact data — your email address and telephone number
• Property data — the address of the property to be cleared
• Communications data — the content of messages or enquiries you send us
• Technical data — your IP address, browser type and version, and pages visited (collected automatically via standard web server logs)

We do not collect any special category data (such as health or financial information) unless you choose to share it with us as part of your enquiry.

3. How We Use Your Personal Data

We use the personal data you provide to:

• Respond to your enquiries and provide you with a quote
• Arrange and carry out house clearance services
• Contact you about your booking or appointment
• Meet our legal and regulatory obligations

Our lawful bases for processing your data are: contract (to fulfil a service you have requested), legitimate interests (to respond to general enquiries and manage our business), and legal obligation (where required by law, for example in relation to waste carrier records).

4. How Long We Keep Your Data

We retain contact and enquiry data for up to 2 years from the date of last contact. Data relating to completed jobs may be retained for up to 6 years to comply with accounting and legal requirements. After these periods, personal data is securely deleted.

5. Who We Share Your Data With

We do not sell, rent, or share your personal data with third parties for marketing purposes. We may share data with:

• Our email and IT service providers, solely for the purpose of delivering our services
• Regulatory authorities or law enforcement where required by law

Any third parties with whom we share data are required to keep it secure and use it only for the purpose for which it was shared.

6. Cookies

Our website uses cookies. Please see our Cookie Policy for full details of the cookies we use and how to manage them.

7. Your Rights

Under UK GDPR, you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate or incomplete data
• Erasure — ask us to delete your personal data in certain circumstances
• Restriction — ask us to restrict how we use your data
• Portability — receive your data in a structured, commonly used format
• Object — object to our use of your data where we rely on legitimate interests

To exercise any of these rights, please email us at info@worcesterhouseclearance.co.uk. We will respond within one calendar month.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data correctly.

8. Data Security

We take reasonable technical and organisational measures to protect your personal data against accidental loss, unauthorised access, or disclosure. However, no method of transmission over the internet is entirely secure and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page shows when it was last updated. We encourage you to review this page periodically.

10. Contact Us

If you have any questions, concerns, or requests relating to your personal data, please contact us: